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HP HP2-H41 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Compliance | - Print security solutions
|
| Workflow and Productivity Solutions | - Business productivity features
|
| HP Care Pack and Support Services | - Service offerings
|
| Basic Troubleshooting | - Common printing issues
|
| HP Imaging and Printing Portfolio Overview | - HP printer and multifunction product lines
|
| Customer Needs Assessment and Solution Positioning | - Identifying customer printing requirements
|
| Printing Technologies | - Core printing technologies
|
| Environmental Sustainability | - Sustainable printing initiatives
|
HP Selling Imaging and Printing Fundamentals Sample Questions:
Question 1
What are the categories of HP LaserJet and color LaserJet MFPs? (Select three.)
A. Enterprise
B. ePrint public print locations
C. Pro
D. Small and medium business
E. Enterprise flow
F. Home and home office
Question 2
What is the key technology behind the leading first page out performance of HP LaserJet printing devices?
A. HP FastRes
B. HP color tables
C. HP intelligent networking
D. HP instant-on fuser
Question 3
Which statement is correct?
A. HP offers a mix of new and refilled cartridges to give customers the choice between high quality and lower prices.
B. HP produces All-in-One LaserJet cartridges because they are easy to use and provide consistently high print quality.
C. HP only produces printers with refillable, modular toner systems to provide lowest cost per page (cpp).
D. Third-party refilled and remanufactured cartridges are all produced in the same HP manufacturing plant.
Question 4
Which traditional concept about Inkjet printers is no longer true with HP OfficeJet Pro X printers and MFPs?
A. Inkjet printers generally use less energy than Laser printers do.
B. Inkjet printers require more time for the ink to dry.
C. Inkjet printers cost more to print per page than LaserJet printers do.
D. Inkjet printers are generally more suited for printing photographs.
Question 5
What is the approximate world-wide HP imaging and printing market share?
A. 20%
B. 75%
C. 35%
D. 45%
Solutions:
| Question 1 Answer: A,C,E | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: B |
