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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Sales Process and Customer Engagement | - Identifying customer needs and requirements - Discovery and consultative selling techniques |
| Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
| Positioning Services Solutions | - Handling objections and demonstrating ROI - Articulating value propositions |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Which benefits are included in HP Services value proposition for the channel partners?
- A. Extend market reach; Grow profits; Gain recognition
- B. Extend market reach; Maximize profitability; Strengthen customer relationships
- C. Build revenue; Differentiate yourself; Sell more
- D. Build customer relationships; Maximize profitability; Reward growth
According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?
- A. <10%
- B. 22%
- C. 90%
- D. 55%
Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
- A. HP Support Center
- B. HP Sales Central
- C. HP Cirrus
- D. HP Cross Sell Solution
Which portal is the global gateway for the tools and resources you need to do business with HP?
- A. HP Partner First Portal
- B. HP Sales Central
- C. HP Market Pro
- D. HP Cross Sell Solution
