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HP HP2-N49 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Business Service Management Solutions Overview | - HP BSM solution positioning and sales approach
|
| Topic 2: Sales and Customer Engagement Skills | - Consultative selling methodology
|
| Topic 3: HP Software and IT Management Portfolio | - HP IT Service Management solutions
|
HP Selling HP Business Service Management Solutions Sample Questions:
Which HP Operations Analytics tool provides IT Operation Teams fast analysis from all device and machine data records?
- A. Vertica
- B. Service Health Analyzer
- C. OMi Interface Dashboard
- D. Operations Logger
Correct Answer: A 🗳️
What do executive level buyers expect from salespeople when seeking a solution for their business issues?
- A. that they can provide customer case studies for ideas to address the business issues
- B. that they can whiteboard the specific solution that will address the specific business issues
- C. that they can provide a short and detailed demonstration that clearly shows how to address the business issues
- D. that they can clearly show they understand the business issues and can clearly articulate how to resolve them
Correct Answer: D 🗳️
HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.
Correct Answer:
Which functional solution from HP BSM provides the capability to capture and measure metrics about users' performance and experience with a business service?
- A. Application Performance Management
- B. Operations Intelligence/Analytics
- C. Operations Bridge
- D. Infrastructure Management
Correct Answer: B 🗳️
According to Gartner Research, which IT processes are vital when implementing a strongly integrated HP APM solution? (Select three.)
- A. application discovery and dependency mapping
- B. transaction profiling
- C. virtual tracking
- D. service ticket automation
- E. user experience monitoring
- F. storage usage
Correct Answer: A,B,E 🗳️
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