SAP Certified Support Associate - Incident Management with SAP BusinessObjects C_BOSUP_90 guide torrent materials
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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Incident Management Processes | - Support workflow
|
| System Administration and Monitoring | - Monitoring tools and practices
|
| SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
In which of the following situations would it be advisable to email the client rather than use the phone?
- A. If the case has not been updated for several days and you have no concrete next steps.
- B. If you need to communicate a precise list of sequential actions to be followed by the client.
- C. If you do not fully understand the client issue.
- D. If the client has multiple open issues.
Correct Answer: B 🗳️
What is the recommended way to progress a message that is difficult to clarify?
- A. Ask the client to provide screenshots and request information point by point.
- B. Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
- C. Escalate the message immediately to a more senior support consultant.
- D. Force the client to close the message and open a new one that is clearer.
Correct Answer: A 🗳️
What types of remote connections to customer's systems are available? (Choose two)
- A. R/3 Support
- B. Webex
- C. NetMeeting
- D. Netviewer
Correct Answer: A,D 🗳️
You receive a customer message where several issues are reported.
What will be your next step?
- A. Start message processing without contacting the customer.
- B. Ask your colleagues for processing this message.
- C. Ask the customer to create one message per issue.
- D. Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
Correct Answer: C 🗳️
Which of the following deliverables is part of both Enterprise and Standard Support?
- A. Access to SAP Notes database
- B. SLA based delivery
- C. 24*7 End-to-end Root Cause Analysis
- D. 24*7 support advisory interaction
Correct Answer: A 🗳️
