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Oracle 1z1-978 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Customer Data Management Cloud Service 2017 Implementation Essentials |
| Exam Number: | 1Z0-978 |
| Exam Price: | $245 USD (varies by region) |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple response |
| Recommended Training: | Oracle Customer Data Management Cloud Training |
| Exam Registration: | Oracle Pearson VUE Exam Delivery Oracle Certification Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or test center-based exam (Oracle testing delivery via Pearson VUE) |
| Pre Condition: | Basic understanding of Oracle Cloud applications and customer data management concepts is recommended; no strict formal prerequisites published. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z1-978 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration and Setup | - Initial environment setup and configuration - Data model configuration and extensibility |
| Governance and Data Stewardship | - Role of data stewards in CDM - Data governance principles |
| Data Integration | - Importing customer data - Integration with Oracle Cloud applications |
| Customer Data Management Fundamentals | - Core concepts of Customer Data Management - Oracle CDM Cloud architecture overview |
| Data Quality and Matching | - Survivorship rules and data consolidation - Matching rules and duplicate prevention |
| Implementation and Deployment | - Deployment best practices - Troubleshooting and maintenance |
Preparing for 1z1-978 with GuideTorrent: The Essentials
- Data Integration ()
- Implementation and Deployment ()
- Customer Data Management Fundamentals ()
Oracle Customer Data Management Cloud Service 2017 Implementation Essentials Sample Questions:
When a patch is installed, which two occur to an existing application's customizations? (Choose two.)
- A. It does not update the customization stored in the XML file for each layer.
- B. It updates the customization stored in the XML file for each layer.
- C. It updates the base artifacts.
- D. It does not update the base artifacts.
Correct Answer: B,D 🗳️
Which two statements are true about Oracle Customer Data Management? (Choose two.)
- A. It helps to standardize, consolidate, and cleanse only account records from multiple sources.
- B. It helps to consolidate and cleanse both account and contact records from a single source.
- C. It helps to standardize addresses and resolve duplicate account and contact records.
- D. It helps to standardize, consolidate, and cleanse only contact records from multiple sources.
- E. It helps to consolidate and cleanse both account and contact records from a multiple source.
Correct Answer: C,E 🗳️
Which two steps would you perform to define data in an enriched account or contact? (Choose two.)
- A. Select "Auto fill Blank Fields in Record" to update all blank Sales Cloud fields with data from Social and Insight Cloud service.
- B. Select a hybrid of both approaches. It is the choice of the user who is enriching the data using Social Data and Insight Cloud Service.
- C. Select "Customize Settings by Field" to define what data should be updated for each field in the enriched account or contact.
- D. Select a hybrid of both approaches. It is the recommended approach for simplicity.
- E. You do not have any option to configure this. It is available out of the box.
Correct Answer: A,C 🗳️
Which two statements are true about merging requests for accounts and contacts in Oracle Customer Data Management? (Choose two.)
- A. The "Merge Request Enabled" profile option must be set to Yes.
- B. "Merge Threshold' determines if a record is included in a duplicate set.
- C. Merge requests are always passed on for approval to the assigned Data Steward Manager.
- D. "Match Threshold" determines if a record is included in a duplicate set.
Correct Answer: A,D 🗳️
Your client is a major office supply manufacturer and Bigmart is one of its major retail organizations as shown in the following organizational structure:
The client assigned different sales representatives to sell office supplies directly to individual stores based on geographic territories (east, west, central). They want visibility into purchasing activities (orders, revenue, accounts receivable, aging, and so on) per individual store because they want to use the profitability figures of the different geographic regions.
Occasionally, Bigmart's bills are paid by their parent company, Bigmart Conglomerate. Therefore, for some orders, you must invoice Bigmart Conglomerate directly. The following two approaches are being considered to fulfill the use case by the client.
Approach A:
1. Set up Bigmart Conglomerate as Party.
2. Set up Bigmart HQ and Stores as party sites.
3. Set up one account to represent Bigmart.
4. Link party sites to Party and account as appropriate.
Approach B:
1. Set up Bigmart Conglomerate, Bigmart HQ, and each store as individual parties.
2. Set up one account each for Bigmart Conglomerate and individual stores.
3. Create account relationships between Bigmart Conglomerate and the account representing each store.
What will best fit the client's use case?
- A. approach A and B
- B. neither approach A nor B
- C. approach B
- D. approach A
Correct Answer: B 🗳️



