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HP HP5-Z02D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs Analysis & Solution Matching | 30% | - Map HP solutions to customer use cases - ROI and value proposition communication - Identify business and technical requirements |
| HP Networking Portfolio Overview | 30% | - Wired and wireless switching solutions - Network security and management products - Hyper-converged and software-defined networking |
| HP Networking Services & Support | 20% | - Warranty and support offerings - Subscription and lifecycle services - Consulting, design, and implementation services |
| Competitive Positioning & Differentiation | 20% | - Delta updates and product changes - HP networking value and TCO benefits - Key advantages over competing solutions |
HP Delta - Selling HP Networking Solutions and Services Sample Questions:
You are meeting with a CIO for a company that needs a campus wireless networking refresh.
What is a valid qualifying question for someone in this role?
- A. Are you interested in getting certified on software-defined networking?
- B. How do you provide secure network access for mobile devices and protect sensitive business data?
- C. Can you give me an idea of how many access points (APs) you will need and where they will be deployed?
- D. Which technologies do you currently use to track wireless and wired traffic flow?
Correct Answer: C 🗳️
A customer is considering either HP Proactive Care or HP Proactive Care Advanced services for their solution.
Which benefit does Proactive Care Advanced offer that Proactive Care does not?
- A. health scans and collaboration with third-party vendors
- B. a dedicated account support manager (ASM) and 24x7 monitoring
- C. hardware support and 24x7 coverage window
- D. software documentation updates and access to technical resources
Correct Answer: B 🗳️
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Your company sells HP Technology Services with HP solutions. Which advantage would the ServiceOne Program offer your company?
- A. It allows you to sell HP Technology Services to your customers at a discounted rate
- B. It establishes your company as an authorized HP Support Center that can provide services to any organization in your area.
- C. It waives the certification requirements necessary to sell HP services.
- D. It expands your relationship with your customers by allowing you to deliver the HP services that you sell.
Correct Answer: B 🗳️
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