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Selling HP Personal Systems Services 2018 HP2-H65 exam torrent materials
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HP HP2-H65 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Personal Systems Services Offerings | 35% | - Asset lifecycle and recovery services - Installation, configuration and deployment services - Proactive and managed services - Warranty and support services portfolio |
| Topic 2: Industry Trends and Customer Requirements | 20% | - Identifying and analyzing customer business and technical needs - Current trends in personal systems and services |
| Topic 3: Technical and Operational Knowledge | 15% | - Service delivery models and support processes - Service level agreements and coverage terms |
| Topic 4: Selling and Positioning HP Services | 30% | - Quoting, pricing and contract basics - Value proposition and differentiators of HP services - Matching services to customer requirements |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. What does the HP Partner First Portal allow partners to do? (Select two.)
A) check warranty coverage
B) create a quote
C) access business selling tools, training, and other resources such as HP Sales Central
D) register and track services
E) access information about HP hardware & services
2. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
A) Next Business Day Onsite and Installation
B) Configuration Services and Defective Media Retention
C) Accidental Damage Protection and Defective Media Retention
D) Accidental Damage Protection and Next Business Day Onsite Services
3. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)
A) How do you manage the complexity of dealing with your devices, network, and software Issues?
B) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
C) How do your employees currently migrate their data?
D) Do you have employees who travel frequently?
E) How do you make changes to BIOS settings for the new PCs that arrive at your site?
4. What are the six stages of the HP Services lifecycle?
A) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
B) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
C) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
D) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A | Question # 3 Answer: B,E | Question # 4 Answer: C |
