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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Strategy and Positioning | - Competitive differentiation - Selling methodology for services |
| HPE Lifecycle Services Overview | - Service portfolio positioning - Introduction to HPE PS Lifecycle Services |
| Customer Value and Business Outcomes | - Customer challenges and pain points - Value proposition of lifecycle services |
| Lifecycle Engagement Model | - Manage and support phase - Consult and design phase - Optimize and retire phase - Deploy and implement phase |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Name the three hardware-enforced commands provided by HP wolf Protect and Trace. (Select three.)
- A. Replace
- B. Find
- C. Restore
- D. Report
- E. Lock
- F. Erase
Correct Answer: B,E,F 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
- A. HP Proactive Security includes services to implement and manage configuration policies.
- B. HP Wolf Pro Security can be attached to the deal.
- C. HP Manageability Services help with consistent, scalable, and secure software deployment.
- D. Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
Correct Answer: A 🗳️
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The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
- A. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
- B. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- C. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
- D. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
Correct Answer: A 🗳️
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Match the HP Deployment Service with the service it provides.
Correct Answer:
Explanation
The HP Deployment Service component that matches the service it provides are as follows:
A) Installation with User Settings: Offerings include unpacking, data migration, and connection of peripherals to devices1.
B) HP Logistics Services: PCs are delivered to the door or dock with or without an appointment2.
C) Office Installation Service: HP professionals migrate data from existing devices to new PCs3.
1: HP Installation Services | HP Official Site 2: HP Logistics Services | HP Official Site 3: HP Office Installation Service | HP Official Site
