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Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
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Who should take the 1Z0-325 exam
The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as an Oracle RightNow Cloud Service 2016 Certified Implementation Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam then he should take this exam.
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What is the duration of the 1Z0-325 Exam
- Passing Score: 60%
- Number of Questions: 80
- Format: Multiple choices, multiple answers
- Length of Examination: 150 minutes
Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Site Configuration and Administration | - Message templates and variables - System settings and configuration - Search priority and keywords - Passport configurations |
| Application Appearance | - Configure Customizable Menus - Create and implement Workspaces - Create Navigation Sets - Design Agent Interfaces |
| Staff and Profile Management | - Define permissions and access rights - Create and manage profiles - Configure agent workflows - Set up staff accounts and roles |
| Customer Interaction Tools | - Set up feedback and surveys - Manage email and response channels - Configure Chat and Co-Browse |
| Customer Portal | - Portal deployment and configuration - Self-service functionality setup - Portal access control |
| Knowledge and Answer Management | - Create and organize answers - Manage knowledge base categories - Set up answer access and visibility |
| Analytics and Reporting | - Create standard and custom reports - Define report access and sharing - Configure dashboards |
