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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A) Use industry order management to inform the assurance platform as a part of the orchestration plan
B) Use platform events and GetAsset API
C) Use a Bulk API connector via middleware
D) Use an on-demand data pull from communication cloud using REST API from servicer assurance

2. A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A) Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B) Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
C) Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D) UX experience is the most important. Fully design and validate the UX before designing the integration step

3. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Place
B) Service Account
C) Address
D) Premise

4. UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A) Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
B) Create an orchestration plan and define a scenario for each top product offer
C) Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D) Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

5. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
B) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
C) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
D) Create a churn trend app from a template in CRM analytics to identify customer likely to churn

Solutions: