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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following statements is CORRECT?

A) The Service Knowledge Management System (SKMS) is part of the CMS
B) The KEDB and the CMS form part of the larger SKMS
C) The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)
D) The CMS is part of the Configuration Management Data Base (CMDB)

2. The group that authorizes changes that must be installed faster than the normal process is called the?

A) Urgent Change Board (UCB)
B) Emergency CAB (ECAB)
C) Urgent Change Authority (UCA)
D) CAB Emergency Committee (CAB/EC)

3. To add value to the business, what are the four reasons to monitor and measure?

A) Validate; Direct; Justify; Intervene
B) Evaluate; Diagnose; Justify; Intervene
C) Evaluate; Direct; Justify; Improve
D) Validate; Direct; Justify; Improve

4. Which of these statements about Resources and Capabilities is CORRECT?

A) Resources are types of Service Asset and Capabilities are not
B) Resources and Capabilities are both types of Service Asset
C) Neither Capabilities nor Resources are types of Service Asset
D) Capabilities are types of Service Asset and Resources are not

5. Who is responsible for defining key performance indicators (KPIs) for change management?

A) The continual service improvement manager
B) The change advisory board (CAB)
C) The service owner
D) The change management process owner

Solutions: