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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Das Verständnis des Risikograds während und nach Änderungen und das Vertrauen in die Einhaltung der Governance-Anforderungen während Änderungen sind beide Möglichkeiten, um den geschäftlichen Nutzen in welchem ​​Teil des Servicelebenszyklus zu steigern.

A) Verfügbarkeitsmanagement
B) Serviceübergang
C) Risikomanagement
D) IT-Service-Continuity-Management

2. Welche der folgenden Kombinationen deckt alle Rollen in Service Asset und Configuration Management ab?

A) Konfigurationsadministrator / Bibliothekar; Konfigurationsmanager; Konfigurationsanalyst; Konfigurationssteuerkarte; CMS / Tools-Administrator; Financial Asset Manager
B) Konfigurationsadministrator / Bibliothekar; Service Asset Manager; Konfigurationsmanager; Konfigurationsanalyst; Konfigurationssteuerkarte; CMS / Tools-Administrator
C) Konfigurationsmanager; Konfigurationsanalyst; CMS / Tools-Administrator; Bibliothekar; Change Manager
D) Konfigurationsadministrator / Bibliothekar; Konfigurationsmanager; Service Desk Manager; Konfigurationsanalyst; CMS / Tools-Administrator

3. Wer ist für die regelmäßige Überprüfung und Risikoanalyse aller Lieferungen und Verträge verantwortlich?

A) Der Lieferantenmanager
B) Der IT Service Continuity Manager
C) Der Service Level Manager
D) Der Service Catalog Manager

4. Welches der folgenden Ziele ist das Release- und Deployment-Management?

A) Um sicherzustellen, dass das allgemeine Geschäftsrisiko von Änderungen optimiert wird
B) Standardisierung der Methoden und Verfahren zur effizienten und raschen Bearbeitung aller Änderungen
C) Damit alle Änderungen an Service Assets und Configuration Items (CIs) im Configuration Management System (CMS) aufgezeichnet werden
D) Festlegung und Vereinbarung von Freigabe- und Bereitstellungsplänen mit Kunden und Stakeholdern

5. Service Assets dienen der Wertschöpfung. Welche der folgenden Arten von Service-Assets sind MAJOR?

A) Dienste und Infrastruktur
B) Anwendungen und Infrastruktur
C) Ressourcen und Funktionen
D) Dienstprogramm und Garantie

Solutions: