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Salesforce AP-204 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Order Capture and Trade Promotion | - Order taking processes in Consumer Goods Cloud - Trade promotion management basics |
| Consumer Goods Cloud Fundamentals | - Core platform concepts and Consumer Goods Cloud positioning - Data model overview (accounts, retail stores, visits) |
| Mobile and Offline Capabilities | - Offline synchronization and data handling - Mobile app usage for field reps |
| Retail Execution | - In-store task management and compliance tracking - Store visits and field execution processes |
| Visit Planning and Route Optimization | - Scheduling and field rep optimization - Territory and route planning concepts |
| Reporting and Analytics | - KPIs and retail execution metrics - Dashboards and performance tracking |
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
How can an Account Manager visualize store visits in their territory for the day by their current status?
- A. By creating a map layer using accounts as a base object and color code the markers by status
- B. By creating a map layer using visits as the base object and color code the markers by status
- C. By creating a map layer using retail store as the base object and represent the markers by shape
- D. By creating a Map Layer using retail store search filters by status and color code the markers by status
Correct Answer: B 🗳️
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Which three fields are available on the Retail Store object that differentiate them from the Account object?
- A. Shipping Address
- B. Operating Hours
- C. Payment Method
- D. Delivery Method
- E. Preferred Visit Hours
Correct Answer: C,D,E 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
Which Three actions should a System Admin perform to set up a survey assessment task in the Consumer Goods Cloud?
- A. Create a Retail Store KPI record of ' Survey Type '
- B. Generate survey invitations for the retail store ' Primary Contact '
- C. Create a Survey record using Salesforce survey application
- D. Define an Assessment Task Definition of type ' In-Store Survey '
- E. Define Assessment Indicator Definition to capture within survey
Correct Answer: B,C,D 🗳️
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Which step is required to link an Action Plan to a Visit record?
- A. Create an Action Plan based on the template where the template owners are the Sales Reps
- B. Activate the Action Plan
- C. Activate the Visit to generate Action Plan Tasks
- D. Create an Action Plan Template by specifying ' Visit ' as the target object and publish it
Correct Answer: D 🗳️
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Which of the following are supported KPI Type values for Retail Store KPI records?
- A. Facing
- B. Revenue
- C. Promotion
- D. Price
- E. Units
Correct Answer: A,B,D 🗳️
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