Easy to use certification guide for MB-340 - Microsoft Dynamics 365 Commerce Functional Consultant
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
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This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Commerce Headquarters; configure products, prices, discounts, loyalty, and affiliations; manage Point of Sales (POS) in Dynamics 365 Commerce; configure and manage Dynamics 365 Commerce call centers; and manage e-commerce.
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What are the exam requirements of the Microsoft MB-340 Exam?
Microsoft Dynamics 365 Commerce Functional Consultant is an exam associated with the Microsoft Dynamics 365 certification. Candidates can skip this test if they already have MCSE, MCTS or MTA certifications.
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Dynamics 365 Commerce Headquarters | 25-30% | - Configure organizational hierarchies and shared parameters - Manage retail workers, address books, and notifications - Configure prerequisites and commerce parameters - Set up order fulfillment and distributed order management - Configure payment methods, gift cards, and charge codes |
| Topic 2: Manage e-commerce | 15-20% | - Configure e-commerce site channels and navigation - Manage online checkout, payments, and shipping - Configure omnichannel inventory and order synchronization - Set up product publishing and online merchandising - Implement customer self-service and account features |
| Topic 3: Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Define return policies and transaction processing - Manage cash management, shifts, and store operations - Set up POS functionality, profiles, and permissions - Configure offline mode and inventory visibility - Configure retail stores, registers, and devices |
| Topic 4: Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Set up product catalogs and scripts - Create and configure call center channels - Process call center orders and inquiries - Configure fraud detection rules and order holds - Manage continuity orders and installment billing |
| Topic 5: Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Configure product hierarchy, attributes, and assortments - Configure customer affiliations and groups - Set up discounts, promotions, and coupons - Manage pricing rules, trade agreements, and price adjustments - Implement loyalty programs, reward points, and tier management |
