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Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) - MB2-718日本語 dump torrent

Updated: Aug 03, 2026

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MB2-718日本語 Guide Torrent
  • Exam Code: MB2-718J
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)

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  • Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
  • Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
  • Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
  • Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
  • Manage the Unified Service Desk (USD) 15%-20%

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These are following steps for registering the MB2-718 exam. Step 1: Visit to Microsoft Exam Registration Step 2: Signup/Login to MICROSOFT account Step 3: Search for MICROSOFT MB2-718 Certifications Exam Step 4: Select Date and Center of examination and confirm with payment value of $165

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The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification is an internationally recognized validation that identifies persons who earn it as possessing skilled as a Microsoft Certified Professional. If candidates want significant improvement in career growth needs enhanced knowledge, skills, and talents. The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Microsoft Dynamics 365 for Customer Service MB2-718 Exam then he should take this exam.

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

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Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge management- Knowledge base configuration
  • 1. Create and publish knowledge articles
    • 2. Search and use knowledge articles
      Topic 2: Reporting and analytics- Customer service reporting
      • 1. Monitor service performance metrics
        • 2. Use dashboards and reports
          Topic 3: Configure Microsoft Dynamics 365 for Customer Service- Set up and configure customer service applications
          • 1. Manage security roles and business units
            • 2. Configure system settings and preferences
              • 3. Configure service management settings
                Topic 4: Manage cases and service requests- Case lifecycle management
                • 1. Escalate and resolve cases
                  • 2. Route cases using queues
                    • 3. Create and manage cases
                      - Service level management
                      • 1. Track SLA compliance
                        • 2. Configure SLAs
                          Topic 5: Omnichannel and service automation- Service automation tools
                          • 1. Automate workflows for service cases
                            • 2. Configure routing rules

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