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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which devices are covered by K2 Graphics support service line (printing)?

A) Corporate, Enterprise and Public sector HP Laserjet printers
B) HP Designjet printers
C) HP Tablets and Slates
D) HP Entry level Inkjet printers

2. Which statement is true about the value proposition for Small and Medium Business Services?

A) Small and medium business customers have strong IT capabilities and do not need extra services
B) HP Care Pack Services are useful only for small and medium business customers with big IT staff
C) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
D) HP Contractual services are not available to small and medium business customers.

3. Which statement is true about Service Lines?

A) All services lines are available for consumers who buy contractual services.
B) The R7 computer support line is available for consumers
C) R4 Commercial support covers all business levels for workgroup printers.
D) R4 Commercial support is only available to Small and Medium Business (SMB).

4. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
B) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
C) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
D) Partners selling HP hardware will be able to deliver their own branded services.

5. Which statement is true about Service Lines?

A) All Printer Services lines are available for consumers who buy contractual services
B) MG support covers all business levels for Printing Systems.
C) The MG computer support line is available for consumers
D) R4 Commercial support is only available to Small and Medium Business (SMB).

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