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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Topic 2: Service Request Processing | - Service orders and notifications - Service request management |
| Topic 3: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Topic 4: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
From where can you consume spare parts in SAP ERP for use in a SAP Cloud for Customer work ticket integration scenario? Note: There are 2 correct answers to this question.
- A. Stock consignment
- B. Stock plant
- C. Stock depot
- D. Special stock
Correct Answer: A,B 🗳️
Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.
- A. Sales order
- B. Internal order
- C. Debit memo request
- D. Contract
Correct Answer: B,D 🗳️
When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.
- A. When data must be loaded quickly
- B. When data is loaded from multiple applications
- C. When the data volume is low
- D. When integration has been scoped
Correct Answer: A,B 🗳️
Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.
- A. Reference date
- B. Customer
- C. Serial ID
- D. Warranty ID
Correct Answer: B,C 🗳️
Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.
- A. Apply SDK solution
- B. Create Business Roles
- C. Upload data using the Mass Data Maintenance Tool
- D. Request new tenants
Correct Answer: A,D 🗳️
