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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Topic 2: Service Request Processing | - Service orders and notifications - Service request management |
| Topic 3: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Topic 4: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. From where can you consume spare parts in SAP ERP for use in a SAP Cloud for Customer work ticket integration scenario? Note: There are 2 correct answers to this question.
A) Stock consignment
B) Stock plant
C) Stock depot
D) Special stock
2. Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.
A) Sales order
B) Internal order
C) Debit memo request
D) Contract
3. When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.
A) When data must be loaded quickly
B) When data is loaded from multiple applications
C) When the data volume is low
D) When integration has been scoped
4. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.
A) Reference date
B) Customer
C) Serial ID
D) Warranty ID
5. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.
A) Apply SDK solution
B) Create Business Roles
C) Upload data using the Mass Data Maintenance Tool
D) Request new tenants
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B,D | Question # 3 Answer: A,B | Question # 4 Answer: B,C | Question # 5 Answer: A,D |
