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SAP C-C4H410-01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Account and Contact Management | - Contact assignment and relationship handling - Account hierarchy and master data |
| Topic 2: Reporting & Analytics | - Analytics work center design - Dashboards and key figures |
| Topic 3: Fine Tuning & Administration | - Business roles and access control - Workflow and rules for automation |
| Topic 4: Sales Cloud Overview & Scoping | - Functional capabilities of SAP Sales Cloud - Business process scenarios |
| Topic 5: Lead & Opportunity Management | - Opportunity creation and qualification - Lead processing and lifecycle |
| Topic 6: Quotations and Order Management | - Order management basics - Sales quote processing |
| Topic 7: Integration & Data Migration | - Integration with backend systems - Data migration templates and mapping |
| Topic 8: Sales Planning & Forecasting | - Forecasting based on opportunity attributes - Sales target planning dimensions |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. For which of the following reasons would you create a business role?
There are 3 correct answers to this question.
Response:
A) You want to perform fine-tuning activities.
B) You want to make custom reports available on the home page.
C) You want to standardize system access.
D) You want to set up a service agent for an administrator.
E) You want to restrict drop-down list values for a specific group of users.
2. Based on which organizational elements can you define sales area information in the product master?
There are 2 correct answers to this question.
Response:
A) Sales Organization
B) Sales unit
C) Distribution Channel
D) Territory
3. You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
A) You merge both accounts and create the contact record for that account.
B) You create the contact for the first account and add the same contact to the second account.
C) You create different contacts for each account.
D) You create the contact master record only and add it to the account hierarchy.
4. What information is available when a customer visit is conducted?
There are 2 correct answers to this question.
Response:
A) Account product lists
B) Checklists
C) Last visit details and notes
D) Product availability check
5. On which of the following dimensions can you define a sales target plan?
There are 2 correct answers to this question.
Response:
A) Product Category
B) Account Hierarchy
C) Service Category
D) Sales Unit
Solutions:
| Question # 1 Answer: C,D,E | Question # 2 Answer: A,C | Question # 3 Answer: B | Question # 4 Answer: B,C | Question # 5 Answer: A,D |
