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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit uses Salesforce for fundraising and now wants to provide support for clients through a real-time chat interface with a staff member.
What should the consultant recommended?

A) Digital Engagement
B) Einstein Bots
C) Web-to-Case
D) Experience Cloud

2. A nonprofit wants to use Salesforce technology to train and test its employees on skills related to brand messaging, creating support cases for IT, and publishing online videos.
Which solution should the consultant recommend?

A) Prompts for In-App Guidance
B) Custom Help pages
C) Knowledge
D) myTrailhead

3. The system administrator accidentally deletes the NPSP 00 - Error Processing job. What should the consultant recommend?

A) Go to the NPSP Data Imports | Bulk Data Processes | Batch Process Settings to automatically recreate it.
B) Go to the Recycle Bin and undelete the job.
C) Go to NPSP Settings | Bulk Data Processes | Batch Process Settings to automatically recreate it.
D) Go to help and create a case amd ask Salesforce Support to reschedule this job.

4. Which function of the application development lifecycle does establishing a Center of Excellence address?

A) Testing
B) Governance
C) Data management
D) Deployment
E) Documentation

5. A nonprofit's system admin has seen this error message multiple times:
Npsp,TDTMCContact:execution of AfterUpdate caused by : System,SObjectException:Invalid field gender_c Contect (npsp) How should the admin troubleshoot this?

A) Verify the correct field for gender is specified in Relationship settings.
B) Verify that all Reciprocal Relationships are mapped to gender field values.
C) Check to make sure there are no invalid values in the gender field on Contact records.
D) Check that Salutations have been mapped to gender field values.

Solutions: