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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Functional Capabilities and Business Value | 7% | - Evaluate product features and business outcomes - Map customer journeys to B2C solutions - Recommend suitable Salesforce products for business processes |
| Topic 2: Integration Strategy | 23% | - Evaluate tools, middleware, and custom development needs - Select integration patterns and APIs - Design secure, scalable, and high-performance integrations |
| Topic 3: Architecture Design | 18% | - Design multi-cloud solution architecture - Illustrate interactions between Salesforce clouds and third-party systems - Address security, compliance, and data residency requirements |
| Topic 4: Data Models and Management | 25% | - Define data models and relationships across systems - Manage data quality, migration, and lifecycle - Plan data integration, synchronization, and governance |
| Topic 5: Discovery and Customer Success | 27% | - Define success criteria and implementation roadmap - Facilitate customer engagement and requirements gathering - Validate architecture, systems of record, and risks |
Salesforce Certified B2C Solution Architect Sample Questions:
1. A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers
A) The standard email address field for contacts and leads needs to be populated with a token
B) The synchronized data extensions will include the token and all PII attributes
C) All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
D) The token with all supporting attributes will need to be stored in Service Cloud
2. Northern Trail Outfitters (NTO) wants to bring data from custom objects from its Salesforce Customer Success Platform into the Marketing Cloud account. NTO aims fora personalization of the customer journey with up-to-date Information and using dynamic content from multiple sources.
How can a Solution Architect ensure the expected data Is available within the Marketing Cloud?
A) Implement a custom integration between Marketing Cloud and the Customer Success Platform.
B) Install and configure Distributed Marketing to make content accessible.
C) Use Marketing Cloud Connect to fetch the expected data using APIs at send time.
D) Utilize Synchronized Data Sources within Marketing Cloud.
3. A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.
Which tool can a Solution Architect use to meet this requirement?
A) Streaming API
B) Remote Process Invocation
C) Salesforce Connect
D) Batch Data Synchronization
4. Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?
A) Streaming API
B) REST API
C) SOAP API
D) Tooling API
5. A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.
What is an example artifact that can be used to ensure the company understands the systems involved in the solution'
A) Reference architecture
B) Storefront wireframes
C) Product backlog
D) Journey map
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
