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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

A) Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
B) Give Sales Cloud license to the Field Service team to view Order and Order Item data.
C) Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
D) Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.

2. A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
B) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
C) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
D) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

3. Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers

A) Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
B) It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.
C) Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
D) Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

4. A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?

A) Standard Dashboards
B) Sales Cloud Einstein
C) CRM Analytics
D) Reporting snapshots

5. Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by asales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2answers

A) Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.
B) Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.
C) Implement Salesforce CPQ internally first, then build "product configurator" functionalityin a custom Experience Cloud site in a follow-up phase.
D) Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products withAdd complex product configurations in a follow-up phase.

Solutions: