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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
| Topic 2: OmniStudio and Low-Code Configuration | - OmniScript design and execution - DataRaptor and Integration Procedures - FlexCards for UI composition |
| Topic 3: Order Management and Fulfillment | - Service provisioning concepts - Order capture and orchestration |
| Topic 4: Communications Cloud Fundamentals | - Industry-specific architecture and concepts - Core Communications Cloud capabilities |
| Topic 5: Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC markets their DSL In service with two speed tiers - 5 Mbps and 50 Mbps. Five Mbps uses the ADSL technology, which requires Copper Pair, an Mbps uses the VDSL technology, which requires Bonded Copper Pair. How should a Consultant model this service end-to-end?
- A. Model the DSL Internet service as a technical product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the technical product to CFS to RFS.
- B. Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as fields of that product, ADSL as VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
- C. Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL and Copper Pair and Bonded Copper Pair as technical products. Model direct decomposition between the technical product to technical products.
- D. Model the DSL Internet service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
Correct Answer: D 🗳️
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Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
- A. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
- B. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
- C. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
- D. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
Correct Answer: B,C 🗳️
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United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost. What are the two option to achieve the expectation?
- A. Access the entire architecture to identify application that can be decommission.
- B. Handle the complex business processes manually outside the IT landscape.
- C. Harmonize their business plan to reduce the complexity
- D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
Correct Answer: A,C 🗳️
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
- A. Place
- B. Service Account
- C. Address
- D. Premise
Correct Answer: B,D 🗳️
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An Organization wants to maintain data related to the line items and assets in custom objects under the line items (Object ' A ' ) and assets (Object Name ' B ' ). What will ensure the data is saved under assets during assetization and can be leveraged for MACD Orders?
- A. Use Object Mapper to map the line item object from A to B and another mapping from Object B to A.
- B. Use Field Mapper to map fields from Object A to B and another mapping from Object B to A.
- C. Use Object Mapper to Map the line item object from A to B.
- D. Write an APEX Hook Class during Checkout and AssetToOrder for creating the records as a post step on the API.
Correct Answer: A 🗳️
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