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IBM Information Management Front End Tools and Processes Sample Questions:

1. Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A) Next Action
B) New customer contact
C) Nice to have
D) Named Advice

2. Which RETAIN commands allow an engineer to modify an EPSAR record?

A) EPS and sar
B) TIME and DATE
C) ARandPSAR
D) CR and CT and cc

3. When does a PMR need to be re-entitled?

A) When you find an APAR for the customer's problem.
B) When the customer cannot speak English.
C) When the product compid is changed.
D) When customer's telephone number is changed.

4. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 5 business days
B) 4 hours
C) 3 business days
D) 1 hour

Solutions: