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CompTIA 220-1202 Exam Syllabus Topics:

CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A junior technician is working on a customer request. The junior technician cannot complete the work and escalates the issue to a senior technician. The senior technician completes the work, but the outcome does not match the customer's request. Which of the following communication techniques should the junior technician have followed?

A) Avoid dismissing the customer's issues.
B) Maintain a positive attitude and project confidence.
C) Ask open-ended questions to verify understanding.
D) Use proper language and avoid jargon.

2. A technician is updating a virtual desktop. The technician discovers that a single update interferes with a business-critical application. The technician reviews the vendor website and learns that the application is EOL and will not receive any further development. Which of the following should the technician do to restore the functionality with minimum downtime?

A) Perform a System Restore.
B) Upgrade the application.
C) Change the underlying hypervisor.
D) Uninstall and block the patch.

3. A technician is selecting a remote access method so users can securely access Linux and Windows servers when working from home. Which of the following should the technician choose to best meet this requirement?

A) Remote Desktop Protocol
B) Remote monitoring and management
C) Virtual private network
D) File Transfer Protocol

4. Which of the following commands is used to determine how a packet reaches a server?

A) traceroute
B) dig
C) ping
D) ipaddr

5. A technician must update a user's laptop to the latest OS. After multiple failed attempts, the technician confirms that the laptop is connected to Wi-Fi and supports the latest update. Which of the following should the technician do next to resolve the issue?

A) Look for unauthorized software.
B) Check if the laptop is in airplane mode.
C) Run antivirus scans.
D) Verify that storage space is available.

Solutions: