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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking | - Basic network troubleshooting - Network types and protocols - Wireless networking and configuration |
| Topic 2: Troubleshooting and Problem Resolution | - Common system and device issues - Hardware troubleshooting methodology - Software troubleshooting techniques |
| Topic 3: Operational Procedures | - Documentation and change management - Professionalism and communication - Safety procedures and environmental controls |
| Topic 4: Hardware and Devices | - Printers and imaging devices - PC components and peripherals - Mobile devices and accessories |
| Topic 5: Operating Systems | - System configuration and maintenance - Windows operating system features and tools - Command-line tools and utilities |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
Question 1
A technician wants to test connectivity with a remote device in the other room that appears to be having intermittent connectivity issues.
Which of the following command line tools will allow them to check connectivity over an extended period of time without having to retype commands?
A. TRACERT
B. NSLOOKUP
C. PING
D. NETSTAT
Question 2
A remote Windows XP user believes unauthorized software has been installed on their laptop. The technician must direct the user to which of the following locations to remove the application?
A. Windows Firewall
B. Action Center
C. Add/remove Programs
D. Computer Management
Question 3
Ann, a customer, has a wired router that connects to the Internet without any issue, but does not provide any other network services. When users connect PCs to the router, they cannot access the Internet or any other network resources.
Which of the following should Ann do to connect the PCs to the Internet?
A. Remove the PCs from the MAC filter list in the wired router
B. Set the DNS to an external public source on the PCs
C. Change the gateway address on the wired router
D. Change the switch port duplex setting from half to full
Question 4
When scheduling a backup for preventative maintenance, which of the following would
ensure all data was captured?
A. Daily
B. Full
C. Differential
D. Incremental
Question 5
Which of the following common security threats could be occurring when a user receives an email with a link to login and change their username and password?
A. Malware
B. DDoS
C. Spoofing
D. Phishing
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: D |
