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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A) Employees need to be assigned directly to the organizational structure; business users fo not
B) Business users can be created using the data migration template; employees cannot
C) Business users can be assigned access rights and business roles; employees cannot
D) Employees can be assigned access rights and business roles: business users cannot

2. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Execute data migration
B) Define the organizational structure
C) Set up scoping
D) Define business roles

3. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A) Activity List
B) Configuration and User Management
C) Fine-Tuning
D) Scoping

4. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A) Enter default extension field values based on business logic
B) Assign a page layout to achieve dynamic user interfaces.
C) Create an extension field and define its properties
D) Create a code list restriction for standard and extension fields

5. Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.

A) Create business roles
B) Apply SDK solution
C) Update fine-tuning
D) Request new tenants

Solutions: