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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is the goal of service asset and configuration management?

A) To correlate IT services and different IT components needed to deliver them
B) To implement ITIL practices across the entire organization
C) To define and track the accounting process of the assets
D) To build a service model according to ITIL best practices

2. Which process tool can be used to align ITIL processes with Tivoli products?

A) IBM Tivoli Unified Process
B) IBM Rational Unified Process
C) IBM Process Alignment Product
D) IBM Tivoli Educator Process

3. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Remediation and Precision Manager
B) IBM Compliance and Release Management
C) IBM Data Integrity and Audit Manager
D) IBM Change and Configuration Management Database

4. What is the basis for any gap analysis on IT asset and service management solutions?

A) The contents of a customer's CMDB.
B) The current IT satisfaction survey results for IT users.
C) A financial report on a customer's IT expenditure.
D) The customer's IT business processes and requirements for asset and service management.

5. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?

A) IBM Tivoli Service Automation Manager
B) IBM SmartCloud Control Desk
C) IBM Tivoli Integration Composer
D) IBM Tivoli Monitoring Agent Builder

Solutions: