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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

A) Create a custom incident milestones report and add it to a custom incident workspace
B) Define default response requirements.
C) Use business rules to automatically calculate dates
D) Add all the holidays observed by your organization.

2. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

A) f2, f5, f3, f1, f4
B) f1, f2, f5, f3, f4
C) f2, f5, f1, f3, f4
D) f5, f2, f3, f4, f1
E) f1, f2, f4, f3, f5

3. Which two types of joins are available in analytics?

A) Internal
B) Inner
C) Peripheral
D) Outer LTD) External
E) Intersection

4. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Write a business rule to reopen the case.
B) Create a transactional survey.
C) Assign scores to the survey questions and set the status field based on the responses.
D) Schedule the survey on a daily basis.
E) Create a report for the survey scores.
F) Create a polling survey.

5. Your customer wants to display customized branding information in the login window. Which two options can be used?

A) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
B) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
C) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
D) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.

Solutions: