Oracle Service Center 2021 Implementation Essentials 1Z0-1038-21 exam torrent materials
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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Rules & Automation | 25% | - Process Designer - Workspace rules - Business rules and events - SLA and service intervals |
| Configuration | 30% | - Profiles and permissions - Workspace configuration - Navigation sets and menus - Custom fields and objects |
| Integration & Customization | 20% | - Connect integration - Agent Desktop customization - Web services and APIs |
| Analytics & Administration | 10% | - Maintenance and upgrades - Reports and dashboards - Security and access control |
| Service Management | 15% | - Knowledge base setup - Contact and organization management - Incident management |
Oracle Service Center 2021 Implementation Essentials Sample Questions:
A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?
- A. Create a custom incident milestones report and add it to a custom incident workspace
- B. Define default response requirements.
- C. Use business rules to automatically calculate dates
- D. Add all the holidays observed by your organization.
Correct Answer: A 🗳️
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Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?
- A. f2, f5, f3, f1, f4
- B. f1, f2, f5, f3, f4
- C. f2, f5, f1, f3, f4
- D. f5, f2, f3, f4, f1
- E. f1, f2, f4, f3, f5
Correct Answer: A 🗳️
Which two types of joins are available in analytics?
- A. Internal
- B. Inner
- C. Peripheral
- D. Outer LTD) External
- E. Intersection
Correct Answer: B,D 🗳️
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
- A. Write a business rule to reopen the case.
- B. Create a transactional survey.
- C. Assign scores to the survey questions and set the status field based on the responses.
- D. Schedule the survey on a daily basis.
- E. Create a report for the survey scores.
- F. Create a polling survey.
Correct Answer: A,B,C 🗳️
Your customer wants to display customized branding information in the login window. Which two options can be used?
- A. Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
- B. Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
- C. Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
- D. Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
Correct Answer: A 🗳️
