Oracle 1Z0-1038-20 guide torrent - Oracle Service Center 2020 Implementation Essentials

Updated: Sep 12, 2026

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Oracle 1Z0-1038-20 Exam Syllabus Topics:

Topic	Details
Topic 1	Create queues, assignments, and standard application menus Describe agent assistance
Topic 2	Create Enhanced Business Rules Generate outreach and feedback Configure add-ins
Topic 3	B2C Service User Interface and Processes Describe standard text and variables
Topic 4	Implement user Interface modifications and automation (workspaces) Explain configuration settings
Topic 5	Describe Service Level Agreements Perform export import with Element Manager
Topic 6	B2C Service Service Console Extensions Configure chat and cobrowse Implement workflow
Topic 7	Explain B2C Service products and services Perform an initial setup and set up the Service Console
Topic 8	Create workspaces for the Browser User Interface Set Up Navigation, Permissions and User Accounts
Topic 9	Configure Service Level Agreements Create message templates Configure advanced routing
Topic 10	Describe B2C Service Analytics Describe mail and mailboxes Work with International Data

Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20

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