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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A) Agents can use the Fill Inbox functionality to select any of the three queues.
B) Agents cannot use the Fill Inbox functionality because the pull policy is manual.
C) Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
D) Agents will get incidents only from the ql queue.

2. Which three statements are true about navigation sets?

A) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
B) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
C) Using navigation sets, you can define what new objects can be created by using the File menu.
D) Using navigation sets, you can configure whether to show the Home navigation pane or not.
E) Using navigation sets,you can configure which quick search reports can be seen.
F) The same navigation set can be set for different interfaces.

3. In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Placing objects on different tabs and splitting the loading across multiple tabs
B) Utilizing workflows and splitting functionality into more than one workspace
C) Removing fields in the workspaces
D) Creating multiple workspaces per business function and assigning to different profiles

4. What must you set to enable the email channel?

A) EGW_ENABLED
B) EGW_AUTO_CONT_CREATE
C) EGW_SECURE_UPDATE_ENABLED
D) EGW_SAVE_EMAIL_HEADERS
E) EGW_UPDATE_BY_CREATE

5. Which three actions can a guide branch out to?

A) Creating anincident
B) Calling a URL
C) Firing a named event
D) Calling an add-in
E) Inserting another guide

Solutions: