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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Technology and Architecture | - Supporting capabilities
|
| The ITIL Service Lifecycle | - Lifecycle stages
|
| Service Management as a Practice | - Fundamental concepts of service management
|
| Selected Processes | - ITIL processes
|
| Generic Concepts and Definitions | - Core terminology
|
| Selected Roles | - Roles and responsibilities
|
| Selected Functions | - Operational functions
|
| Key Principles and Models | - Management concepts
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Remediation planning is BEST described in which of the following ways?
- A. Planning how to compensate a user for a failed change
- B. Planning how to advise the change requestor of a failed change
- C. Planning how to recover the cost of a change
- D. Planning the steps required to be taken if a change is unsuccessful
Correct Answer: D 🗳️
Which one of the following generates demand for services?
- A. Patterns of business activity (PBA)
- B. Service level agreements (SLA)
- C. Infrastructure trends
- D. Cost of providing support
Correct Answer: A 🗳️
Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?
- A. Incident management
- B. Service level management
- C. Change management
- D. Service asset and configuration management
Correct Answer: D 🗳️
When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found
- A. Neither of the above
- B. 2 only
- C. 1 only
- D. Both of the above
Correct Answer: D 🗳️
What are the categories of events described in the ITIL service operation book?
- A. Informational, warning, exception
- B. Informational, scheduled, normal
- C. Warning, reactive, proactive
- D. Scheduled, unscheduled, emergency
Correct Answer: A 🗳️
