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132-S-708.1 Guide Torrent
  • Exam Code: 132-S-708.1
  • Exam Name: Specialist: Avaya Voice Self-Service Design Elective Exam

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Avaya 132-S-708.1 Exam Syllabus Topics:

SectionObjectives
Integration and Deployment Considerations- Backend system integration
  • 1. Security and compliance considerations
    • 2. CRM and database connectivity
      Voice Self-Service Architecture- IVR system fundamentals
      • 1. Call flow design principles
        • 2. Menu structure and navigation design
          Speech and DTMF Interaction Design- Speech recognition fundamentals
          • 1. Prompt engineering and user input handling
            • 2. Error handling and fallback strategies
              Customer Experience Optimization- Self-service usability principles
              • 1. Reducing call abandonment
                • 2. Improving containment rates
                  Avaya Voice Self-Service Solutions- Avaya IVR and automation components
                  • 1. Call routing and orchestration
                    • 2. Integration with telephony systems

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