Servicing HP Desktops , Workstations , and Notebooks HP2-H08 guide torrent materials

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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. The system warranty has expired and the customer is requesting support. The customer no longer has proof of purchase. Which support option is available to the customer?

A) No option is available; the system is no longer supportable.
B) The customer must pay for service and any parts required.
C) The customer should call HP to arrange a warranty extension.
D) The customer must purchase an additional HP Care Pack.

2. Which range of colors does the HP DreamColor display?

A) more than 1 billion colors in a 30-bit. LED-backlit display
B) up to 10 million colors in a 30-bit. LED-backlit display
C) more than 10 billion colors in a 30-bit. LED-backlit display
D) up to 1 million colors in a 30-bit. LED-backlit display

3. A customer reports they are unable to dock dozens of new notebooks. As the onsite technician, you have opened multiple cases with HP but are still unable to resolve. What should you do next?

A) Order replacement docking stations.
B) Contact HP to escalate for further investigation.
C) Advise the customer to contact their HP sales manager.
D) Advise the customer to purchase an extended warranty.

4. What is the first step you should take when a customer complains that the optical disk drive is not reading specific media?

A) Reload the operating system.
B) Update the BIOS.
C) Check the media in another device.
D) Update the firmware.

5. An HP product carries a 3-3-3 warranty. What does this mean?

A) The product carries an advanced replacement warranty.
B) The product carries a 3 year parts, 3 year labor warranty, with no onsite service.
C) The product carries a nine year warranty on all parts, labor, and updates.
D) The product carries a 3 year parts, labor, and onsite service warranty.

Solutions: