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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Identify the supervisor capacities for Avaya Contact Center Select with IP500V2-

A) 100
B) 50
C) 30

2. DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)

3. Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

A) The business is focused primarily on support
B) The business requires G14 language support
C) The business makes IT driven decisions
D) The business is social media aware, but not involved in interactions
E) The business is voice-centric with multichannel

4. Scenario:
In connection with a CCT implementation project for the Government of Mourito, Avaya has partnered with a leading Distributor in the country. Avaya is required to import certain telecom equipment into Mourito, Avaya arranges for the shipment and same reaches Mourito port. In order to release the shipment, a no-objection letter is required from the customs unit in charge of the port. This is standard operating procedure in Mourito vis-a-vis overseas shipments. Typically, it takes about 7-14 working days to receive the letter. The Distributor, citing project exigency, pays a sum of $150 to a senior customs official and obtains the NOC. What prompts the Distributor to make the payment is that facilitation payments are customary and legal in Mourito.
What breach, if any, has the Distributor committed?

A) None, the payment made by the Distributor constituted facilitation payment which is customary under the laws of Mourito.
B) The Distributor has breached Avaya's policy since Avaya prohibits facilitation payments.

5. If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?

A) Avaya Contact Center select
B) Avaya IP Office Contact Center
C) Avaya Outbound Contact Express

Solutions: