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Nokia SDM Certification - PS NSOP Sample Questions:

1. The customer CTO calls you (The Technical Support Manager) directly to resolve a service outage in what he describes as strategically important area. What is the correct course of action?

A) Escalate to FLM.
B) Immediately advise the CT head of the situation and request advice for prioritisation.
C) Call out a Technical Support Engineer to immediately resolve the issue.
D) Request the NOC to raise an urgent TT for the issue.

2. You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?

A) Performance Management
B) Fault Management
C) OSS Management
D) Configuration Management

3. In an NSN BOT Case, the NI Project Team has informed you, "The NwOPs Field Operations Manager", that a logistics delivery will be one week late further delaying the NSN roll-out which is well behind schedule. They are requesting your support, which is the BEST recommendation?

A) Use parts from low priority operational sites to ensure the high priority sites affected can be put on air.
B) Tell NI to inform the customer of our options and ask them which they prefer.
C) Tell NI to present a new roll-out plan to the customer and apologise for the delay which is outside of your control.
D) Utilise the Operational spares to resolve the issue; but at the same time jeopardizing the operational network.

4. You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?

A) Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.
B) Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.
C) Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.
D) Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.

5. Which statement is MOST correct regarding Governmental Security Regulators?

A) Security regulators are national governments and their agencies, including law enforcement agencies, national security agencies and export control authorities, etc.
B) Security regulators are authorised by local governments to provide services for telecom operators and service providers.
C) Security regulators are appointed by the local government specifically for telecommunications related matters.
D) Security regulators are authorised by local governments to provide guidelines for telecom operators and service providers.

Solutions: