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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Manage default channels and required channels - Implement channel naming conventions and best practices - Configure channel management policies - Convert public channels to private channels |
| App Administration | 10% | - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Manage app approvals and app directory |
| Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Create help channels for user support - Promote best practices and user adoption |
| Workspace Administration | 9% | - Manage workspace settings and configurations - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace |
| Fundamentals | 9% | - Understand Slack roles and responsibilities - Navigate the Slack Admin console - Differentiate between Slack plans and features |
| User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management |
| Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Configure security policies and compliance settings |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
You're an Org Admin for your university's Slack Enterprise Grid organization.
You want to measure Slack adoption for incoming students one month into the school year.
What is the best option to measure adoption analytics?
A. Refer to the average number of days users were active within the last month.
B. Refer to the total number of channels and workspaces incoming students have joined one month into the school year.
C. Refer to the number of workspaces incoming students have created one month into the school year.
D. Refer to the total number of messages sent in direct messages (DMs).
Question 2
Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc's drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.
What should Chandler do next?
A. Continue using the group DM, and invite the new members to it.
B. Start a new group DM with only the new members of the team.
C. Convert the group DM to a private channel, and then invite the new members.
D. Create a public channel for coordination, but continue using group DMs, and DMs for content that needs to stay private.
Question 3
You're an Org Admin working at a financial services organization. It recently upgraded to Slack Enterprise Grid, and leadership is defining a set of security policies for employees to follow when using Slack on mobile devices.
After reviewing the requirements, you determine EMM is the best option.
Which requirement makes EMM the right option for this organization?
A. Block file downloads and message copying on mobile devices.
B. Restrict access to workspaces to approved mobile devices only.
C. Require secondary authentication to access Slack from a mobile device.
D. Require a minimum app version to access Slack from a mobile device.
Question 4
Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.
Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?
A. Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.
B. Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.
C. Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.
D. There is a limit of ten org-wide channels, and this project would not necessitate creating one.
Question 5
Your company has just hired 10 new employees in the Los Angeles (LA) region. All 10 of these employees are currently working remotely as there is no physical office. You need to enable the LA employees, as well as other employees visiting LA, to discuss events, meetups, and volunteer opportunities.
What is the best way to facilitate this conversation?
(Select the best answer.)
A. Create a public channel (ex. #social-LA) and add the 10 people aligned to the LA region.
B. Initiate direct messages (DMs) with each of the 10 employees aligned to the LA region.
C. Create a group direct message (DM) with the 10 employees in the LA region.
D. Create a Slack Connect channel with the 10 people aligned to the LA region.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: A |
