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Salesforce Certified Business Analyst Sample Questions:

1. A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.'' Which acceptance criteria is most appropriate for this user story?

A) Able to view the sales team's reports
B) Able to monitor the sales team's performance
C) Able to click the Run button on sales reports

2. Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

A) Entity Relationship Diagram (ERD)
B) Change request logs
C) System requirements specification

3. While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?

A) Prioritize the effort as defined by sales and ask the director to review any service impacts. .
B) Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
C) Review the effort and impacts with the service team, and work to align requirements across the teams.

4. Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?

A) Work is generally project-based and can be broken into smaller pieces.
B) Work is predictable but sometimes lacks sufficient planning.
C) Work includes platform support requiring immediate outage handling.

5. What is the storage of the Developer Pro Sandbox?

A) 200MB
B) 2GB
C) 300MB
D) 1GB

Solutions: