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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Select Create Category > Create Child Category.
B) Select Status = "Active".
C) Select Service Catalog in Functional Areas.
D) Check the Active flag.
E) Select the task Manage Service Request Categories.
F) Complete Category Name.
G) Select Create Category > Create Top-Level Category.

2. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A) Configure the self-registrations to restrict registration to only existing Contacts.
B) Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
C) Disable the anonymous access option in your DCS application.
D) Configure your self-registrations so that they are automatically approved.

3. Which four actions does the REST API for Service Requests (SRs) allow?

A) Delete SR by SR title
B) Create SR
C) Update SR assignee
D) Delete SR by SR number
E) Update SR milestone

4. Which two options are true about reporting on milestones?

A) Administrator-defined milestone data is not included in Analytics.
B) No standard reports on milestones are provided.
C) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D) An as-delivered SLA Infolet shows near-overdue and overdue milestones.

5. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A) You entered a toolbar height that is not more than 70 pixels.
B) You did not enable the vertical toolbar which is required, while the horizontal is optional.
C) The signed-in user does not have the appropriate access privileges to a toolbar.
D) You have not enabled the Computer Telephony Integration (CTI) service.
E) The only toolbar enabled is the default one, and you must configure at least two.

Solutions: