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Microsoft MB7-232 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management Setup | - Service item and resource setup - Service order setup and configuration - Service cost and pricing setup |
| Topic 2: Service Item Management | - Warranty and repair handling - Service item tracking and history - Maintenance and service logs |
| Topic 3: Service Orders and Processing | - Creating and managing service orders - Service order execution and posting - Service order lifecycle management |
| Topic 4: Service Contracts | - Creating service contracts - Contract billing and renewal - Contract maintenance and tracking |
| Topic 5: Planning and Dispatching | - Dispatching technicians and resources - Resource planning and allocation - Service order scheduling |
