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EXIN ITIL Foundation (syllabus 2011) Sample Questions:
1. Which of the following statements describes the objectives of service asset and configuration management?
1.To identify, control, report and verify service assets and configuration items (CIs)
2.To account for, manage and protect the integrity of service assets and configuration items
3.To establish and maintain an accurate and complete configuration management system
4.To document all security controls together with their operation and maintenance
A) All of the above
B) 1 and 2 only
C) 1, 2, and 3 only
D) 1, 3 and 4 only
2. Which one of the following is the BEST description of a service request?
A) Anything that the customer wants and is prepared to pay for
B) A request from a user for information, advice or for a standard change
C) Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
D) Any request or demand that is entered by a user via a self-help web-based interface
3. The consideration of value creation is a principle of which stage of the service lifecycle?
A) Continual service improvement
B) Service transition
C) Service strategy
D) Service design
4. Which of the following statements correctly states the relationship between urgency, priority and impact?
A) Priority should be based on impact and urgency
B) Impact, priority and urgency are independent of each other
C) Urgency should be based on impact and priority
D) Impact should be based on urgency and priority
5. Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
A) The facilities management function
B) Customers
C) Internal departments
D) Suppliers, manufacturers and vendors
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |



