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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Tenant Configuration and Reporting | 30% | - User and team configuration - Reporting dashboards and visualizations - Network requirements for Webex Contact Center - Call recording configuration - Agent and supervisor desktop setup |
| Topic 2: Telephony and Call Routing | 30% | - Voice call routing components configuration - Webex Contact Center telephony architecture options - Voice channel troubleshooting - Telephony integration configuration - Inbound and outbound telephony settings |
| Topic 3: Digital Channels | 15% | - Digital contact routing configuration - Chat, email, SMS, social media channel integration - Digital channel troubleshooting |
| Topic 4: Advanced Features and AI | 25% | - Advanced workflow design - Analytics and optimization - AI-powered routing and automation - Third-party integrations and APIs |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?
- A. Bridged Transfer node
- B. HTTP Request node
- C. Blind Transfer node
- D. GoTo node
Correct Answer: A 🗳️
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An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?
- A. Desktop browser cache
- B. Multimedia profile channel permissions
- C. Team capacity settings
- D. PSTN region assignment
Correct Answer: B 🗳️
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A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?
- A. Best-effort forwarding
- B. Random Early Detection only
- C. NAT prioritization
- D. DSCP EF for voice media
Correct Answer: D 🗳️
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A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?
- A. Webex Edge Audio
- B. Unified Border Element media bypass only
- C. Cisco Emergency Responder
- D. Survivable Gateway
Correct Answer: D 🗳️
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To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?
- A. automatic CSAT scoring
- B. real-time transcripts
- C. topic analytics
- D. AI-generated summaries
Correct Answer: A 🗳️
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