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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Enterprise storage systems setup - Network connectivity and SAN configuration |
| Topic 2: Data Protection Technologies | - Backup and recovery concepts - Data protection solutions |
| Topic 3: Troubleshooting and Problem Resolution | - Use of diagnostic utilities - Diagnosing and resolving storage issues |
| Topic 4: Performance Optimization | - Tuning storage performance - Performance analysis tools |
| Topic 5: Storage Virtualization and Management | - Storage management tools (e.g., Spectrum Control) - IBM Spectrum Virtualize/similar technologies |
IBM Enterprise Storage Technical Support Sample Questions:
1. A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?
A) Exception rebuild speed
B) IBM Advanced System Placement program
C) Distributed cache
D) IBM Hyper-Scale
2. Which solution provides virtualization, consolidation, and automation for a cloud deployment?
A) IBM SmartCloudVirual Storage Center
B) Storwize V3700
C) XIV Gen3 with IBM Spectrum Protect
D) FlashSystem 840
3. How is RTO defined?
A) The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
B) The time it takes to complete the nighty backup process.
C) The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.
D) The time it takes to restore the backup tapes at a remote site.
4. What should a storage specialist do to verify that a heterogeneous solution is supported by IBM?
A) Consult the installation guide
B) Perform a proof-of-concept
C) Check Systems Storage Interoperation Center
D) Verify the solution using IBM Red Books
5. Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?
A) IBM SAN Volume Controller built with IBM Spectrum Virtualize software
B) DS8870
C) Storwize V3700
D) XIV Gen3
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
