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HP Imaging and Printing Sales Fundamentals Sample Questions:

1. What is the most important fact to remember about transactional and consultative sales?

A) You should focus only on your margin.
B) You should minimize time spent with customers.
C) You should focus on your customer's business problems
D) You should focus primarily on volume of sales.

2. Which question is a typical cross-selling phrase?

A) Would you benefit from increasing the number of MFPs in your fleet?
B) Would you like to add an HP Care Pack to your HP MFP?
C) Would you benefit from a single-function device instead of an MFP?
D) Would you benefit from a duplex model?

3. What does bundling of products involve?

A) making sure all products arrive at the destination at the same time
B) offering two devices for the price of one
C) putting all the products in one shipping package
D) creating a package of accessories to offer at a single price

4. What is the key technology behind HP leading First Page Out (FPO) performance?

A) HPFastRes
B) HP Instant-on Fuser
C) HP Intelligent Networking
D) HP Color Tables

5. What is an imaging and printing industry trend?

A) creating paperless offices
B) seeking information on the internet
C) using templates to create a business brand
D) converging of multiple functions into one device

Solutions: