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Microsoft 70-626 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Execution | - Basic sales scenarios and case handling - Handling objections and closing techniques |
| Topic 2: Consumer Sales Fundamentals | - Sales process and customer engagement basics - Understanding customer needs and profiling |
| Topic 3: Customer Support and Relationship Management | - Customer satisfaction and retention concepts - Post-sale customer handling |
| Topic 4: Product and Solution Knowledge | - Microsoft consumer product portfolio awareness - Positioning and value proposition of solutions |
