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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design and Innovation | 22% | - Co-designing solutions with patients and families - Evaluating impact of changes - Integrating experience into design - Innovating processes and services |
| Topic 2: Measurement and Analysis | 23% | - Reporting findings and driving improvement - Collecting and validating feedback data - Analyzing and interpreting results - Designing and implementing experience measurement |
| Topic 3: Partnership and Advocacy | 29% | - Promoting person-centered care principles - Building partnerships with stakeholders - Engaging patient and family voices - Advocating for patient rights and values |
| Topic 4: Organizational Culture and Leadership | 26% | - Leading experience strategy and vision - Advancing the profession and practice - Building supportive culture and capability - Aligning governance and resources |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
1. Which of the following play a preeminent role in molding strategic targets, resource allocation, and performance monitoring plans that support an organization ' s vision?
A) Performance coaching
B) Strategic analytics
C) Organizational policies and procedures
D) Organizational behavior management
2. When engaged in organizational transformation, which of the following is directly proportional to the probability of success?
A) Cross functional accountability experienced in the organization
B) Senior executive ' s commitment and level of personal involvement
C) Degree to which adequate preparation and planning occurred at the onset
D) Competency and knowledge of management and the front-line staff
3. Which is the BEST example of an empathetic statement by a physician?
A) " I know just how you feel. "
B) " We will order three more tests to confirm what I am thinking. "
C) " You sound worried; others facing this feel a lot like you do. "
D) " Now, now, don ' t jump to conclusions. "
4. What should healthcare organizations do to ensure more equitable health outcomes and a better patient experience?
A) Provide comprehensive diversity and inclusion training for all staff.
B) Work closely with community organizations to bring care to where people are.
C) Engage the communities they serve in understanding the bias they believe exists.
D) Ensure an understanding of the social determinants of health that influence a patient ' s life.
5. Focusing on which departments is a strategy to move overall organizational performance for patient perception of care?
A) Departments that focus on ICU patients
B) Departments that receive the lowest amount of survey returns
C) Departments that receive the highest number of survey returns
D) Departments that focus on medical patients
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
