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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Messaging and Communication Services | - Messaging troubleshooting - Email setup and synchronization - BlackBerry Hub configuration |
| BlackBerry 10 Architecture and Platform Overview | - Security model overview - BlackBerry 10 OS fundamentals - Device hardware and software components |
| BlackBerry Enterprise Service (BES10) Integration | - BES10 architecture and components - Device enrollment and management - Policy and compliance management |
| Security and Troubleshooting | - Application permissions and sandboxing - Common device and service issues resolution - Device encryption and security features |
| Device Setup and Configuration | - Network and connectivity configuration - User profile and account configuration - Initial device activation and setup |
BlackBerry 10 Support Specialist Sample Questions:
1. A user would like to restore data to their device using BlackBerry Link. How can this task be accomplished?
A) Connect the device, click on the device via the arrow, click restore.
B) Click on the device via the arrow, click restore.
C) Click on settings, click on the device, click restore.
D) Connect the device, click on settings, click on the device, click restore now.
2. What email folder(s) is/are synced by default when a new account is added to a BlackBerry 10 (BB10) Smartphone?
A) Inbox
B) Inbox and sent items folder
C) Inbox and the first 10 sub-folders
D) Inbox and its subfolders
3. A user has a BlackBerry 10 (BB10) device. When the user launches BlackBerry World they are unable to see many of the applications that others see. What does this indicate?
A) The BB10 device is not provisioned for BlackBerry World
B) The BB10 device is not connected to the network
C) The BB10 device is in the BlackBerry World - Work
D) The BB10 device is not connected to the BlackBerry Network
4. Where should an end user be directed to look for a mandatory corporate application on their BlackBerry device?
A) Personal perimeter
B) Applications panel in the corporate perimeter
C) Settings Menu
D) Set up application
5. Which of the following is needed to successfully add an account to a BlackBeriy 10 (BB10) device?
A) Scanned code with the account information
B) Hashed password for the account
C) Network connectivity to the service which hosts the account
D) Accounts can only be added after business hours
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
