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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is a normalized model for all resources and Interactions that provides states for resources and interactions.
B) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
C) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
D) It is an agent selection component based on attribute matching across all channels.

2. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) CONNECTED
B) BUSY
C) READY
D) NOT_READY

3. From where can you change the log-level for Avaya Oceana snap-in components?

A) System Manager
B) Omni channel Data store
C) Avaya Control Manager
D) Breeze Node CLI

4. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
B) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
C) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
D) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.

5. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of the UAC Oceana component.
B) It provides a single location to view the status of Cluster1 components.
C) It provides a single location to view the status of each supported Oceana component.
D) It provides a single location to view the status of the UCM Oceana component.

Solutions: