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Avaya 72400X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Client Configuration & Troubleshooting | 20% | - Desktop & Mobile Client Setup - Diagnostic Tools & Log Analysis - Call Flows & Signaling |
| Topic 2: Presence & Messaging Services | 25% | - Integration with System Manager & Session Manager - Instant Messaging Configuration - Avaya Aura Presence Services Deployment |
| Topic 3: Session Border Controller & Security | 15% | - Certificate Management - Firewall Traversal & Security Policies - ASBCE for Remote Access |
| Topic 4: Equinox Solution Architecture | 20% | - Avaya Aura Platform Components - Equinox/IX Workplace Client Overview - Breeze Platform & Snap-ins |
| Topic 5: Avaya Aura Messaging Integration | 20% | - User Provisioning & Synchronization - Voicemail Routing & MWI - Troubleshooting Messaging Issues |
Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:
A customer has hired a new system technician to support their Avaya IX Workplace solution. While troubleshooting an issue with Avaya IX Workplace AAMS, the system technician has locked the Avaya IX Workplace AAMS Server as part of the procedure, however accidentally forgot to unlock it later.
How will Clients be affected by a locked AAMS?
- A. Calls to/from Avaya IX Workplace for Web Clients will fail.
- B. Users will not be able to register on their Avaya IX Workplace Clients (Windows/Mac/iOS/Android) and Avaya IX Workplace for Web Clients
- C. Users will be able to register on their Avaya IX Workplace Clients (Windows/Mac/iOS/Android), but not on Avaya IX Workplace for Web Clients.
- D. Avaya IX Workplace clients will display the error "AAMS resource is locked".
Correct Answer: B 🗳️
A customer is unable to register on an Avaya IX Workplace Client (Windows). The following message is displayed:
CHECK YOUR WEB ADDRESS AND TRY AGAIN.
While troubleshooting a support technician checked the AADS.log and find the following information:
class com.avaya.asm.core.exceptions.DMException: executeSessionMethod: cannot talk to Cassandra: command=StatementCommand [com.avaya.ustore.cas.SMSessionDAOAdapter$1@7b99f956] nestedException: class com.avaya.asm.core.exceptions.DMException: checkCluster: cannot talk to Cassandra nestedException: com.avaya.asm.core.exceptions.ConnectionPoolInitializerException:connections are down
What is causing this failure?
- A. AADS Cassandra database is down.
- B. AADS is unable to communicate with Session Manager's Cassandra Database.
- C. AADS is unable to communicate with System Manager's Cassandra Database.
- D. Data replication failure between Session Manager and AADS.
Correct Answer: A 🗳️
When an Avaya IX Workplace Client user tries to send an Instant Message, a Send Failed error message is displayed.
Where and how could this error be corrected?
- A. From the Breeze CLI, run the configuration script and verify/correct the Front-End FQDN.
- B. In SMGR web GUI, verify and correct the value for IM Gateway in the User's Profile.
- C. In AADS web GUI, verify and correct the value for SET ESMSRVR parameter.
- D. From the Multimedia Messaging CLI, verify and correct the local host FQDN in etc/hosts.
Correct Answer: C 🗳️
What is the impact of an active ESMENABLED parameter set to 0 in AADS Dynamic Configuration on an Avaya IXTM Workplace Client (Win/Mac/iOS/Android)?
- A. Avaya IXTM Workplace Client will have no access to the Multimedia Messaging service.
- B. Avaya IXTM Workplace Client will not be able to make/receive calls.
- C. Avaya IXTM Workplace Client will not be able to register.
- D. Avaya IXTM Workplace Client will not have the "Start My Meeting" button.
Correct Answer: A 🗳️
Which log file is recommended for troubleshooting AAWG issues?
- A. CSASService.log
- B. AAWG.log
- C. CSA.log
- D. CAS_log.log
Correct Answer: A 🗳️
