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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A) SecurityEngine
B) Provisioning Server
C) Configuration Service
D) API Web Services
E) ACCCM Admin Web Interlace

2. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) Microsoft MVC
B) .NET Framework 4.0
C) Microsoft Silverlight
D) Microsoft IIS

3. A customer is installing Avaya Contact Center Control Manager (ACCCM) with two locations and two Communication Managers (CM). The customer requires that the ACCCM controls the number ranges that are allowed to be configured for extensions on each CM.
Location 1 will be allowed extensions 1000-1999, and Location 2 will be allowed extensions
2000-2999.
Using ACCCM, how can this be configured?

A) Add one dial plan in ACCCM. The Dial Plan would be configured forExtensions Range
1000-2999, In Rangeenabled. The Dial Plan is assigned toLocation1 and to Locution 2.
B) Add twodial plans in ACCCM. Dial Plan1would be configured for ExtensionsRange1000-
1999, Range Management enabled. Dial Plan 2 would beconfigured for Extensions Range
2000-2999, Range Management enabled. Dial Plan 1 is assigned to Location 1 and Dial Plan 2 is assigned to Location 2.
C) Add one dial plan in ACCCM. The Dial Plan would be configured for Extensions Range
1000-2999,Range Managementenabled. The Dial Plan is assigned to Location 1 and to Location 2.
D) Add two dial plans In ACCCM. DialPlan 1 would be configured for Extensions Range
1000-1999, In Range enabled. Dial (Man A would be configured for Extensions Range
2000-2999, In Range cabled. Dial Plan 1 is assigned to I oration 1 and Dial Plan 2 is assigned to Location 2.

4. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify that the extension owners ACCCM role is assigned to the New York location.
B) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
C) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
D) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.

5. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) Microsoft Silverlight3.0
B) Microsoft MVC
C) SQLServer2008 R2Express
D) .NETFramework4.0

Solutions: