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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 2: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 3: Call Flow Analysis | 15%-20% | - Call Processing
|
| Topic 4: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Topic 5: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 6: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
Avaya Aura® Core Components Support Certified Sample Questions:
Where can the alarm status of all Session Managers be viewed at a glance in Avaya Aura?
- A. Session Manager Administration
- B. Session Manager Dashboard
- C. Session Manager SIP Entity
- D. SIP Entity Monitoring
- E. System Manager Dashboard
Correct Answer: B 🗳️
How can an inactive SM100 be reset?
- A. Run the reboot SM100 command from RHEL Command Line Interface of Avaya Aura System Manager (SMGR).
- B. Use the SMGR web interface to reset the SM100 by navigating to Services > Security > Security Module.
- C. Click the repair button on the Replication page with the affected Avaya Aura Session Manager (SM) selected.
- D. Click the 'Reset' button on the Security Module Status page in Avaya Aura System Manager (SMGR).
- E. Restart Services on the Avaya Session Border Controller for Enterprise (SBCE).
- F. Run the resetSM100 command from RHEL Command Line Interface of Avaya Aura Session Manager (SM)
Correct Answer: B 🗳️
When a call is made between two Avaya SIP Telephones (AST) users, Session Manager processes the call through various phases. What is the maximum number of phase tags that Session Manager uses, and what are they called?
- A. Four - imsorig, origdone, imsterm, termdone
- B. Two - imsorig and imsterm
- C. Five - start, connect, progress, alert, end
- D. Two - origappseq and termappseq
- E. Three - ingress, process, egress
Correct Answer: A 🗳️
Where can you access Product Change Notifications (PCNs), Documentation, Knowledge-based articles, and make Parts/Service requests?
- A. pids.avaya.com
- B. avaya-learnintj.com
- C. support.avaya.com
- D. avaya.com
- E. support.avaya.org
Correct Answer: C 🗳️
A customer has added a CS1000 SIP Entity and Entity Link using TLS port 5061, but users are unable to call any Avaya Aura users that are connected via the same Avaya Aura Session Manager (SM). Which two of the following traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support?
- A. the ppm.log in /var/log/Avaya/jboss/SessionManager on SM
- B. System Event Log (SEL) on the CS1000
- C. "list trace tac xxx", where xxx is the TAC of the trunk group between Avaya Aura Communication Manager and SM
- D. the latest /var/log/ecs logfile on Avaya Aura Communication Manager
- E. "tshark -i eth1 -w <capturefilename>" on SM
- F. traceSM with TLS handshaking enabled on SM
Correct Answer: E,F 🗳️
